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Refund policy

RETURNS AND REFUNDS

1. All claims of damage to the Goods on delivery or claims that the warranty in clause 2, has been breached must be addressed in accordance with the provisions of this clause 1, subject to the Supplier’s Return Policy.

1.1 The Buyer must notify the Supplier in writing within 5 Business Days of the alleged damage or breach of warranty. Such notice must include full details of the Order and Invoice to which the Goods relate and details supporting such claim.

 1.2 On receipt of notice in accordance with clause 1.1 above, the Supplier’s technical support team will contact the Buyer and request that tests are performed by the Buyer in accordance with the instructions of the Supplier’s technical support team (“Phase One Testing”).

1.3 If the Phase One Testing does not provide a conclusive result then a returns order will be generated by the Supplier and the Goods must be returned to the Supplier in accordance with the Supplier’s instructions for further testing (“Phase Two Testing”).

 1.4 If either Phase One Testing or Phase Two Testing reveals that the Goods are damaged or in breach of the warranty in clause 2, the Supplier may at its sole discretion provide the Buyer with a credit note for the full price of the Return Goods, excluding any delivery charges, duties, taxes or other charges or provide the Buyer with replacement Goods.

1.5 If the results of Phase One Testing and/or Phase Two Testing reveal that there is no damage or breach of the warranty in clause 2, the Supplier will not accept return of the Goods and will not issue any credit note in respect of such Goods. If the Goods are in the possession of the Supplier then the Buyer shall collect the Goods, at its own cost and risk within but no later than 30 days of notification that there is no damage or breach of warranty. If the Buyer fails to collect the Goods, the Supplier will be entitled to sell the Goods without liability to the Buyer. No refund will be issued to the Buyer.

1.6 The Supplier shall have no liability in respect of damage or breach of warranty in the Goods arising or caused on or after delivery has occurred.

1.7 Where the Buyer wishes to return Goods delivered for reasons other than damaged or breach of the warranty, the Buyer may do so no later than 5 Business Days from date of delivery, subject to the following process:

1.7.1 the Buyer must notify the Supplier in writing to sales@bescom.co.za within 3 Business Days;

1.7.2 the Return Goods to be returned in accordance with clause 1.7.1 must be returned to the Supplier’s Premises within 10 Business Days from date of delivery. Such return is to take place between the hours of 9.00am and 5.00pm on a Business Day and at the cost and risk of the Buyer;

1.7.3 all Return Goods must be in the same new (unused) condition packaging that you received it. All products must be returned in its new and unused condition, ready for re-sell, complete with all manuals, cables, software. Once Return Goods are received by the Supplier it will be checked by a member of the Supplier’s return team. Provided that the Return Goods have been returned in accordance with the provisions of this clause 1.7 and the Return Goods are in re-saleable condition, a credit note of 75% of the value of the Goods (including VAT) will be issued.

1.8 If any Goods are delivered to the Buyer in error, the Buyer agrees that it shall notify the Supplier within 5 days of delivery. The Supplier will arrange for the incorrect Goods to be collected. Until such time as the incorrect Goods are collected the Buyer shall store the Goods (at no cost to the Supplier) separately from all other goods of the Buyer or any third party in such a way that it remain readily identifiable as the Supplier's property, maintain the Goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier.

1.9 Any cash refund to be made under this clause 1 will be made by electronic transfer to the account from which payment was originally made. The Supplier will aim to process any refund so that it reaches the Buyer’s account within 28 Business Days of the Supplier confirming that a refund will be made.

1.10 Any replacement Goods to be sent to the Buyer will be delivered in accordance with the delivery procedure.

1.11 The Supplier shall have no liability in respect of any costs incurred in respect of the de-installation and / or re-installation of replacement Goods, including but not limited to the cost of any equipment and/or labour required.

1.12 The Buyer shall not be entitled to return any Goods which are not suitable for its purpose, if for reasons of public health or public regulation such returns are prohibited, or, after having been supplied to the Buyer, the Goods have been partially or entirely disassembled, altered or combined with other goods or property.